Updated as of September 2023
At Waxy Flower, we strive for all our products and orders to exceed your expectations.
In the interest of health and safety, we cannot accept returns or exchanges on any perishable items, including fragrances, waxes, and bases.
PRODUCT RETURN TIMING (MISSING OR INCORRECT) PARAMETERS
It is the customer’s responsibility to inspect and report any defects, shortages (missing items) to Waxy Flower within five (5) days after delivery. All claims reported after the fifth (5th) day will not be honored.
OTHER RETURNS QUALIFICATION
If you would like to return or exchange an item, please notify Waxy Flower within thirty (30) days after delivery. All claims reported after the thirty (30th) day will not be honored .All returned items must meet the following criteria: unopened, unused, “new” condition. No return of perishables. Please download RETURN FORM to include in shipment.
Customer will have the option to receive their refund in the form of the original payment or store credit (egift card). If the returned items meet the aforementioned returns qualifications, the customer will be issued the refund that is designated on the return form.
RETURNS BY CATEGORY
I. DAMAGED OR DEFECTIVE PRODUCT
We apologize the item arrived damaged! Please send a photo of the damaged item(s) and order # to our team at firstname.lastname@example.org
II. PRODUCT NO LONGER NEEDED
If you changed your mind about the item you purchased or ordered the incorrect one, please follow the steps below. Note your items(s) will have to meet the return qualification or we have the right to not accept the return.
- Contact our team at email@example.com with the subject line “Process Return: Order #” to begin the return process, so that we can expect your shipment.
- Send Merchandise and RETURN FORM to the address below:
- Note: Customer will be responsible for returned shipment fees.
- A refund will be issued on the original form of payment or a store credit will be issued once the products have been received and reviewed.
III. FULFILLMENT ERROR
If you received the wrong item by the mistake of our fulfillment team, we will resolve the matter quickly and process the return or exchange. Please follow the steps below:
- Reach out to our team at firstname.lastname@example.org with subject line “Fulfillment Error Return: Order #”. Please provide the photo of the items you have received in error.
- Once confirmed, Waxy Flower will provide a mailing label.
- Package items and send Merchandise and RETURN FORM (to address below.
- A refund or exchange will be issued on the original form of payment or as store credit once received and reviewed
Shipping charges for the initial purchase are non-refundable unless the item is damaged, defective, or fulfilled in error.
For all other returns, shipping is non-refundable regardless of circumstances.
Shipping charges for orders that are deemed “undeliverable” by the shipping carrier are non-refundable. Please ensure correct “ship-to” address, as we do not modify shipping addresses in any way before they leave our warehouse.
If you have any questions at all, please reach out to our team at